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Top > INFORMATION > ORDER FULFILLMENT PROCESS |
ORDER FULFILLMENT
All orders are filled from either our Concord, NC facilities, or when economically feasible and/or in the best interests of our customers, we may retain our distributors to drop ship orders directly to our customers.
Most orders are shipped within 24-48 hours. However, we do ask for a bit of understanding and patience in those situations where our inventory may be low or exhausted on some items. We replenish our inventory three times a week to reduce order fulfillment time as much as possible. Depending on when your order is placed, relative to when our store orders are made, the process could extend shipment timing several days.
On occasion, both our store and our suppliers can be temporarily out of stock on some items. When this occurs we ship those items which are available, advise our customers of the situation, and return the amount paid for the item(s), plus any applicable tax, to the customer’s credit card, or Pay Pal account, used when the original order was made. If unavailable items exceed 50% of total value for all items purchased, the original shipping charge is also refunded (US & Canada Only). In the case of Money Orders, a check is issued to the customer within 24 hours of shipment. Refund checks are mailed separtely.
Customers may back-order items. Please see: Back-Order page for additional information.
CONTINUE SHOPPING: To continue shopping for dollhouse miniatures, miniature furniture, or other dollhouse accessories, click here.
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